1. Return Eligibility:
- Books must be returned in their original condition, unused, and undamaged.
- Returns must be initiated within 30 days of the purchase date.
- Proof of purchase (receipt or order confirmation) is required for all returns.
2. Non-Returnable Items:
- Digital books (eBooks) and audiobooks are non-returnable.
- Personalized or custom-made books cannot be returned unless there is a defect or error in the customization.
3. Return Process:
- Contact our customer service team at [ynotimagesllc@gmail.com] to initiate a return.
- Provide your order number and the reason for the return.
- You will receive a Return Authorization Number (RAN) and instructions on how to return the book.
- Pack the book securely and include the RAN in the package.
4. Return Shipping:
- Customers are responsible for the return shipping costs unless the return is due to our error (e.g., incorrect or defective book).
- We recommend using a trackable shipping method to ensure the book is returned safely.
5. Refunds:
- Once we receive and inspect the returned book, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Original shipping charges are non-refundable.
- For any questions related to returns and refunds, please contact our customer service team at [ynotimagesllc@gmail.com].
